Privacy Policy

The website is the property of A.C.F. ATOKES LTD and visiting and using this website and the online store implies the unconditional acceptance of the following terms. By continuing to navigate the website’s content, you accept the terms of use as stated below.

Terms of Use of the A.C.F. ATOKES LTD Company website (the “Company”)

General Terms
The use of the website by any user implies the unconditional agreement of the user with the following terms of use, which apply to all the content included on the website. Therefore, users are required to carefully read these terms before using the website’s services and if they do not agree, they must not use the services and their content.
All users are encouraged to check the content of the terms of use for any changes. Continuing to use this website even after any changes means the unconditional acceptance of these terms by the user.
Intellectual Property Rights
The entire design of the website, the text, the graphics, the selection and the settings of it constitute intellectual property of the Company and are protected by the relevant provisions of Cypriot law, European law and international conventions.
Reserving all rights, any text or image bearing the symbols of the Company may be used subject to the Company’s permission. Reproduction in any form of any part of the content of this website without the prior written consent of the Company is not permitted.

Personal Data Policy

The Company is responsible for processing the user’s personal data and controls the processing of the data on this website. The Company hereby informs users and users acknowledge that they are informed about the following:
Execution of contract
In order for the user to complete their order on the website, the processing of personal data provided by the user during registration and submission of the order through the relevant order form, as well as recording of the transactions, is necessary.
The purpose of this basic processing of data is to complete the specific order, communicate with the user and send information messages regarding the stages of processing the order, provide explanations regarding the order and generally information about purchases made, deliver the order, confirm and identify the user in any necessary case, update the user regarding their order and for economic evaluation of the user.
The Company also maintains the right to regularly update the user through telephone communication, email, mobile message (SMS) or any other means of communication to the contact information obtained legally, in the context of registration and completion of the contract for the purchase of products and services in the context of their trading relationship (based on Law 112(I)/2004 in which the European Directive 2002/58/EC was incorporated) and as long as the user does not object to this communication.
The user has the right and obligation to access, correct, and update their personal data and is obliged to inform the Company as soon as possible of the contact details as included in Paragraph 8 of the present text.
Processing and types of personal data – User rights
The Company will process the user’s personal data, as stated by the user during the creation of their account and in the order form submission, in order to complete the specific order through the website.
Visitors of the website have the ability to navigate the website without the requirement of submitting an order or request for purchase of products.
In order for the user to submit and complete an electronic order, they must register on the website and declare their personal data as referred to in Paragraph 3.6 of this text, and attach copies (where required).
The Company maintains the right to request from the user any additional supporting documentation or other information it deems necessary for completing the user’s registration on the website or the fulfillment of the order. Any additional supporting documentation and personal data itself will be processed and maintained in accordance with the terms and conditions as provided in this text.
Registration of user on the website:
For registration of a user on the website, the applicant must create a user account in accordance with the required procedure. The personal data of the applicant (now user) will be maintained in the Company’s records until the user requests their deletion.
Once a year, the Company will ask the user to confirm the accuracy of the information it maintains and to update it if there are any changes. The user can change or correct their data at any time by logging into their account on with their username and password.
Types of Personal Data
The personal data that must be provided by each registered user in order to submit and/or complete any order through the website are as follows:
  • Full Name
  • Mailing Address
  • Contact Telephone
  • Email Address
  • Date of Birth Recent
  • Photo of valid ID or passport (with both sides of the ID)
  • Selfie photo (taken through webcam or mobile phone camera)
  • Copy of recent bank account*
  • Copy of recent payslip*
  • Copy of recent utility bill (e.g. water or electricity bill) that shows the user’s full name and address*
*All documents must bear a date within the last three months from the date of account creation on the website.
The user is informed that providing the above mandatory personal data as well as the details of their transactions is necessary and is a prerequisite for the correct execution of the order and delivery of the products. For this reason, the user’s consent is not required for this processing.
The details of the bank account are not stored in the Company’s storage media during the transaction, but are directly recorded in a secure environment of the cooperating company (
The Company is able (and with this notice informs the users of this action) to conduct research through social networks that may be used by the users, for the purpose of updating and confirming part of the personal information provided. Users will be able to verify their profiles and in no case will the Company use the information for any other purpose. All the above documents are required to be up to date within the last three months from the date of account creation on the website.
Data recipients
For the data that is necessary for the service of any of the above processing purposes, the user’s data recipients may be:
(a) The Company’s responsible employees. (b) The corresponding contracted supplier according to the purchase agreement. (c) The person responsible for delivering the order.
Data subject rights:
Every registered user, as a data subject, has the right to exercise any rights at any time, as provided by the General Data Protection Regulation 679/2016 EU and specifically Articles 12 to 23 of the regulation and the Cyprus legislation, specifically:
  • the right to be informed and have access to the data that is being processed by the Company
  • the right to restrict the processing of their data
  • the right to rectify or delete part or all (the right to be forgotten) of their personal data
  • the right to object to the processing of their personal data
  • the right to data portability of their data.
To correct or complete personal data, the user can view, correct or complete their personal data through their account on
The user has the right to revoke their consent at any time and for any processing of their data that is based on their consent, without affecting the legality of the processing that was based on the consent before the revocation. The revocation of consent can be made through the user’s account on or through communication with the Company’s Data Protection Officer, the details of which are provided in paragraph 3.9 of this document.
In case of the exercise of any of the above-mentioned user rights, the Company will take every possible measure to satisfy the request within (1) one month from the submission of it. In this case, the user is informed that the minimum necessary personal data will be retained, to ensure the legal interests of the Company.
The user’s deletion can be done via email to the email address:
Transparency Obligation
For any information regarding their data as well as the processing and protection of them, the user can contact the Company’s Data Protection Officer (DPO) at the email and at the telephone line +357 99 840 845 and if they do not consider that they are satisfied by the response they are informed that they have the right to lodge a complaint to the competent supervisory authority (Office of the Commissioner for Personal Data Protection, Address: 1 Iasonos Street, 1082 Nicosia,
Protection Measures
The Company applies appropriate technical and organizational measures to protect personal data against accidental or unauthorized destruction, loss, alteration, unauthorized disclosure or access, and generally against unauthorized processing, including remote access, as well as to ensure the possibility of restoring the availability and access to them. The Company declares that no other use of the user’s personal data will be made for other purposes, other than those referred to in these terms, without prior notification and, where required, the user’s explicit consent.

Order completion through the online store

Order conditions
To complete the order on the online store the following are required:
Registration of the user as a registered user of the website and submission of all required identification documents. The order can not proceed if the submission of all required identification documents is not completed and the user’s identity has not been verified and all identification documents have been verified by the Company. Completion of the special order form with the necessary information for the conclusion of the sales contract. Unequivocal acceptance of the terms of the sales contract, including the collection and where necessary, the use of personal data.
On all pages of the online store, the user has the ability to add each available product for purchase to the “Shopping Cart”.
In case the message appears that the product is no longer available or is temporarily out of stock, the user can contact the Company via email and be informed about the product’s availability once it is available again. The Company will immediately contact the user at the contact information provided as soon as the product is available.
Ordering process
The ordering process is completed once the following steps are completed:
  1. Creating a user profile on the website.
  2. Submitting identification details and verification by the company. The user will be informed by the company when the verification is completed and any additional information that may be required.
  3. Completing the special order form with the necessary information to conclude the sales contract.
  4. Product availability confirmation and order submission by the company.
  5. Selection of the supplier from which the user will receive the order and the desired delivery date.
  6. Choice between invoice or receipt issuance, and billing details and address.
  7. Selection of the amount of advance payment and display of the final amount to be paid (which includes the selected advance payment and the delivery fee if any).
  8. Payment of the final amount.
  9. Confirmation of the order by the company and receipt of the order by the user from the selected supplier on the desired delivery date.
Initial Payment and First Installment
In order for the order to proceed to the completion stage, the user must pay the selected down payment amount he wishes to pay and the first installment amount as it appears on the screen and as calculated according to the user’s Payment Plan.
It should be noted that the down payment amount can also correspond to €0 initially, assuming that the user’s monthly installment payments do not exceed the maximum allowed amount corresponding to him. Upon completion of payment and submission of any required documentation, the Company undertakes to proceed with the order in the final stage.
Order progress:
The user can visit his profile on the Company’s website at any time, in the “My orders” section, and be updated on the progress of a registered order, the Payment Plan, the paid installments, pending payments and their payment dates.
“Order submission”: The order has been submitted by the user. Confirmation by the Company is pending.
“Order Processing”: The Company is reviewing the order. The order will proceed when the submission and verification of all user’s documentation is completed.
“Approval”: The order has been approved by the Company. The user receives a notification of approval and is referred to accept the terms of the Service and Purchase Agreement with the Company and to pay the first installment.
“Down payment + first installment payment”: The selected down payment and the first installment for the product have been paid, and the order can proceed to the final stage.
“Order shipment”: The products of the order have been collected and shipped to the chosen cooperating supplier’s store.
“Order arrival at the store”: The products of the order have arrived at the chosen store and are ready for pickup.
“Order delivery”: The products of the order have been delivered to the user. The purchase agreement and the user’s Payment Plan are in effect.
Throughout the order’s progress, the Company will send informative emails and/or SMS to the user’s contact information provided in the Order Form.
In case the user does not receive an email confirmation of the order or notification via telephone, it is the user’s responsibility to inform the Company without delay, as there may be a problem with the contact information provided. The Company does not bear any responsibility in case the user submits incorrect contact information resulting in the inability to communicate with him.

Payment Methods

Currently, the company offers the following payment method:
Through the payment website, the user will be prompted to enter the IBAN number of the account through which all instalment payments to the company will be completed.
The company is not responsible for any technical issues that the website may face. In such cases, users can contact the company at the information provided below for attempts to resolve the issues in cooperation with the company In no case is the company liable for any problems encountered by users during registration or/and payment execution through the payment website
Order confirmation/update
At the Order Submission stage, the user receives an electronic copy of the order at the email address provided during the order registration, which includes a detailed description of the products in the order and the order code, with which the user can track the progress and development of their order (if they are a registered user).
At the Order Approval stage, the user will be informed by the Company about the identity and address of the collaborating supplier, the essential characteristics of the product, the price, the quantity, the transportation costs (if any), the payment method, the selected delivery date (if applicable), the selected delivery store, and the delivery time.
Completing the Order
Upon receiving the product, the order is completed and the user receives an automated email with all the details of the order and the Payment Plan that comes into effect.
Canceling the Order / Returning Products
The Company offers a service for the possibility of canceling the order or returning the product. The terms and conditions that govern the cancellation of the order and the Company’s return policy are outlined below.
Exclusion of Liability
The information provided on the Company’s website is considered reliable at the time of posting and the Company does not guarantee that the information will be accurate and complete at any given time. The Company shall not be liable for any loss or damage suffered by any user as a result of using and/or accessing and/or reproducing the information contained on this website.
The information on this website, except for the terms and conditions, is subject to change by the Company without prior notice. If the user does not accept the new terms of use of the website, they should terminate access and use of the website immediately. Continued use of the website will be considered as acceptance of the new terms and conditions.
The user assumes any risk that may arise from accessing and using the company’s website. The company does not guarantee that the use of this website or any material downloaded from it will not cause damage to the user’s property.
Where the company’s website contains links to other websites, the company is not responsible for the confidentiality of the user’s personal information on such websites, as they are beyond the company’s control.
Modifications of Terms & Conditions
The company reserves the right to modify any or all terms and conditions of this agreement at any time. Users will be notified of any changes three (3) days before the new terms and conditions go into effect. Users who continue to use the website will be considered to have been informed, accepted, and bound by the changes.
Violation of Terms & Conditions
In case of violation of these terms and conditions by any user, the Company may and will take all necessary measures to protect its rights, without excluding the possibility of denying access to any user to the website.
Issues with the use of the Website
In case of any issues with the website, users are encouraged to inform the Company at the following contact details:
Operations Manager/Director: Fotis Karkampoulias
+357 99 349 319
Final Provisions
Agreements made through electronic stores are governed by European and Cypriot laws, specifically by Directive 2013/11/EC, which was incorporated into Cypriot law with N.148(I)2015, which provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process throughout the European Union for issues related to e-commerce, distance sales and consumer protection.
Any disputes that arise from the contractual relationship between the Company and the user shall be resolved by the competent courts of Cyprus.
The protection provided by the law on distant contracts and present terms and conditions are applicable only to transactions with physical persons that take place for purposes other than commercial, industrial, business or professional activities.
If any part of the sale agreement according to the present conditions becomes invalid or unenforceable by a court decision, the rest of the agreement shall remain in force. The Company may enter into an agreement to assign its obligations to a third party. In the opposite case, the user shall not be entitled to assign or transfer his rights or obligations.
For the out-of-court settlement of disputes with the Company, the user can address the responsible out-of-court consumer dispute resolution bodies, such as:
Cyprus Consumers Union
Acrepoleos Street 8, Office 302, 2006 Strovolos
P.O. Box 24874, 1304 Nicosia
Tel: 700 00 700, +357 22 516112
Fax: +357 22516118
For information on extraterritorial redress available to consumers residing in the European Union for purchases made from online retailers click the link below:
Any complaints or suggestions should be addressed using the Complaint Handling Procedure. Users can contact the company using the link below providing a detailed description of the issue and all relevant information. Further details of the Complaint Handling Procedure can be found below.
Πολιτική επιστροφών της εταιρείας A**.C.F.** Atokes Limited («η Εταιρεία»)
Οι όροι και οι προϋποθέσεις που περιγράφονται σε αυτή την πολιτική ισχύουν για όλα τα προϊόντα που αγοράζονται από την Εταιρεία στην Κύπρο, είτε μέσω της ιστοσελίδας της Εταιρείας στο είτε μέσω οποιουδήποτε νόμιμου αντιπροσώπου της Εταιρείας.
The A.C.F. Atokes Limited (“the Company”) Return Policy
The terms and conditions set forth in this policy apply to all products purchased from the Company in Cyprus, either through the Company’s website www**.atokes.**com or through any other legally authorized representative of the Company.
Order Cancellation
The Company offers a service for the possibility of order cancellation.
In order to proceed with the canceling of your order, you can either send an email to the address: or call the legally authorized representative of the Company at the following contact information:
Alexis Georgiou – +357 99 840 845
Fotis Karkampoulias – +357 99 349 319
Order cancellation can only be done within 15 days from the date of payment of the first instalment. By making payment of any further monthly instalments to the Company it is considered that the Payment Plan (Atokes Payment Plan) agreed upon with the Company basis the Contract of Purchase and Sale (the “Contract”) has commenced and the order cannot be cancelled.
For cases where the purchaser has submitted the Request to Purchase and has proceeded only to the payment of the first instalment, then the Company is able to proceed with the immediate return of the amount of the first instalment paid (minus the amount of Euro 5.00 for cancelation fees), through the same method of payment (cash deposit to bank account/payment via
In the case where the Contract has been executed, the order cannot be cancelled and any request for cancellation shall be regarded as a request for termination of the Contract of Purchase. The request for termination of the Contract of Purchase is subject to the terms and conditions of the same Contract and may potentially impose additional charges on the buyer.
Product Returns
Products can be returned within 15 days with a copy of the Purchase Request, the order form, the confirmation email and the payment proof (proof of deposit to a bank account, proof (statement) of payment via
All product returns are subject to a return fee (Euro 5.00 per order).
The return request is effective from the date on which you submit the return request for the products. Returns are only made to the specific store of the collaborating supplier from which the products were received.
In case of returning the products to the Company via carrier, the shipping costs will be borne by the buyer.
In order for any product return to be accepted, it must be in perfect condition, with closed packaging. The buyer is responsible for the cost of returning the products unless the product is subject to warranty due to a manufacturing defect.
In case the product packaging is opened, the buyer should take care to return it in perfect condition, along with all parts and components from which it is composed.
In case returns are not made within 15 days, the Company may not accept any return or product replacement. In any case, the highest return time limit for replacement cannot exceed 15 calendar days from the date of receipt.
In addition to the rights provided by the return policy, all rights applicable to consumers under the existing regulations and laws regarding the sales agreement, as well as any right arising with respect to the warranty terms of the products, are recognized in each case.
Return of first dose on returned products
Upon meeting the return conditions, the Company will refund the amount of the first payment made in the same way it was done (bank account deposit, payment through, minus any return or shipping fees unless you wish for another return method which you must inform us about in writing.
The return of the first payment amount for the returned products will be done as soon as possible and once the buyer has informed the Company of the request for the products return and the Company has accepted the return, and the products have been delivered to the collaborating pickup store.
Exceptions to the Right of Return
The right of return does not apply in the following cases:
for products that are manufactured according to the buyer’s specifications (customized products),
for products that, after delivery, by nature are inseparably intermixed with other elements.
Further Information
For any further information you may need, you may contact the Company via the e-mail address: or call any of the Company’s legal representatives at the contact details provided above.
Complaint Handling Procedure
A.C.F. ATOKES LIMITED’s (the “Company”) has always prioritized the service of its customers.
Our customers’ opinion is of utmost importance to us and we are always available to receive constructive criticism for the continual improvement of our services and customer service.
The Company and its legal representatives remain at your disposal for the prompt and efficient resolution of any matter that may arise and to provide all necessary information.
For best and more efficient management of complaints or suggestions, the Company applies the following Complaints / Suggestions Management Process.
Submission of Complaints/Statements
Customers should submit their Complaints/Suggestions electronically through the form on the website, and include the following information and details:
Full Name
Email Address
Contact Phone Number
Reference/Order Number
Category (Complaint or Suggestion)
Subject of Complaint/Suggestion
Brief description of the issue
Customers are kindly requested to provide a detailed description of the subject, along with all necessary information, and to immediately inform the Company with regards to any problems or complaints they may be facing with the services or/and products purchased from or in collaboration with the Company or other providers as may be specified by the Company.
Customers can also submit their complaints/suggestions via regular mail addressed to the Company’s legal representatives, c/o Meteora, 5, Anthoupolis, 2305, Nicosia, Cyprus.
Receipt Confirmation
Upon receiving the complaint or enquiry through the Complaints/Enquiries Form, you will receive an automatic response confirmation of your communication.
In the case of a complaint document, you will receive a telephone confirmation of the receipt of your request from the Company.
Response Process
After receiving your complaint/query and within 15 days the Company will respond in writing (via letter or email) regarding your issue.
Our goal is to always provide you with specific information about the issue you are facing. Our aim is to promptly resolve any issue in a way that fully satisfies you, always abiding by the rules and procedures of the Company.
If you are not satisfied with the final resolution of the issue or the response you have received regarding your complaint is not satisfactory, you can address the relevant external dispute resolution bodies such as:
Cyprus Consumers Association
Acropoleos Street 8, Office 302, 2006 Strovolos
P.O. Box 24874, 1304 Nicosia
Telephone: 700 00 700, +357 22 516112
Fax: +357 22 516118
Terms & Condition