Here at Atokes, we want you to feel complete satisfaction from your purchases and so far the feedback we get from our clients is that we achieve this. In the extremely rare cases however that you are not satisfied with your purchase, you may return the item within the timeframe specified by our partner supplier and in accordance with the Republic of Cyprus laws.

All returns must be made directly to the supplier. It is the customer’s responsibility to contact the supplier, to request the return and to arrange the shipping of the item back to the supplier. The customer will be responsible for all shipping costs associated with the return.

Please note that all items must be returned in the same condition as when they were received, including all original packaging and any accessories. If the item is not returned in its original condition, the supplier may refuse the return or may charge a restocking fee.

If the item is defective or if there is any other problem with the item, the supplier will apply any warranty that’s applicable. The supplier will either repair or replace the item with a new one, or provide a refund in cases the former two options are not available, depending on the supplier’s return policy.

Please note that Atokes is not responsible for the supplier’s return policy or for the supplier’s handling of returns or warranties. Any questions or issues regarding returns or warranties should be directed to the supplier.

If you have any questions about our return policy, please do not hesitate to contact us and we will do our best to assist you. We appreciate your understanding and we will do our best to ensure that you are completely satisfied with your purchase.

The Company offers the possibility of order cancellation.

In order to proceed with the canceling of your order, you can either send an email to the address: info@atokes.com or call the legally authorized representative of the Company at the following contact information:

Director | Alexis Georgiou – +357 99 840 845

Director | Fotis Karkampoulias – +357 99 349 319

Order cancellation can only be done within 15 days from the date of payment of the first instalment. By making payment of any further monthly instalments to the Company it is considered that the Payment Plan (Atokes Payment Plan) agreed upon with the Company basis the Contract of Purchase and Sale (the “Contract”) has commenced and unfortunately the order cannot be cancelled.

For cases where the purchaser has submitted the Request to Purchase and has proceeded only to the payment of the first instalment, then the Company is able to proceed with the immediate return of the amount of the first instalment paid (minus the amount of Euro 5.00 for cancelation fees), through the same method of payment (cash deposit to bank account/payment via gocardless.com).

In the case where the Contract has been executed, the order cannot be cancelled and any request for cancellation shall be regarded as a request for termination of the Contract of Purchase. The request for termination of the Contract of Purchase is subject to the terms and conditions of the same Contract and may potentially impose additional charges on the buyer.

Products can be returned within 15 days with a copy of the Purchase Request, the order form, the confirmation email and the payment proof (proof of deposit to a bank account, proof (statement) of payment via gocardless.com).

The return request is effective from the date on which you submit the return request for the products. Returns are only made to the specific store of the collaborating supplier from which the products were received.

In case of returning the products to the Company via carrier, the shipping costs will be borne by the buyer.

 

In order for any product return to be accepted, it must be in perfect condition, with closed packaging. The buyer is responsible for the cost of returning the products unless the product is subject to warranty due to a manufacturing defect.

 

In case the product packaging is opened, the buyer should take care to return it in perfect condition, along with all parts and components from which it is composed.

In case returns are not made within 15 days, the Company may not accept any return or product replacement. In any case, the highest return time limit for replacement cannot exceed 15 calendar days from the date of receipt.

In addition to the rights provided by the return policy, all rights applicable to consumers under the existing regulations and laws regarding the sales agreement, as well as any right arising with respect to the warranty terms of the products, are recognized in each case.

Upon meeting the return conditions, the Company will refund the amount of the first payment made in the same way it was done (bank account deposit, payment through gocardless.com), minus any return or shipping fees unless you wish for another return method which you must inform us about in writing.

The return of the first payment amount for the returned products will be done as soon as possible and once the buyer has informed the Company of the request for the products return and the Company has accepted the return, and the products have been delivered to the collaborating pickup store.

 

The right of return does not apply in the following cases: